Edinburgh Rega Experience

[kimangelis]

Recently my Rega Apollo-R stopped recognising discs. The laser chassis was moving, lens clean. Rega 'suggest' do not tamper with the laser assembly and take the unit to a Rega dealer (you can't contact Rega direct). Anyway.... my nearest is Edinburgh (40miles) and there are two dealers. Telephoned Dealer One and after 3-4 minutes of ermmm..., ahhh..., don't know..., not sure..., it was suggested I nip along to that dealer and they would send it off for me. Can't I send it off?... No it has to be us. Second dealer didn't pick-up the 'phone.

I was planning an Edinburgh visit at the weekend so put the Rega in the car and called-round at Dealer Two (Dealer One is city-centre and that's a weekend no-go area). Explained to the sales-person what was (not) happening with the Apollo. Reply was... "There's a £50.00 inspection fee, then we can send it off to Rega for you."

So... didn't want to do that. Drove home then wearing a head-torch and 3x reading specs, discovered the spring-loaded laser chassis had stuck down. A quick press with a spec-cleaning cloth-covered finger and all started working. Connected back in to the DAC again and all-singing.

This is me on a rant and frustrated at having to make an 80 mile round-trip rather then post off the unit to Rega myself, plus the utterly less-than-helpful experience with Edinburgh Rega dealers. Anyone else had similar? personally I think it's

[Classicrock]

Looks like Rega don't have a customer service dept and use dealers. Frankly the inspection fee is The dealers don't do servicing these days. A year or two ago I found Frank Harvey no longer have their own service dept and no one could tell me where to get TEAC repairs.

[Daniel Quinn]

next time you may want to join PFM . Paul Darwin who works for rega is along within minutes of moaning about rega

[Daniel Quinn]

Now if only there was a nva cd player

[Orc 201267]

Should have got a naim cd player
I know i know ill get me coat and bobble hat weres the door

[alfafan123]

Sorry to hear of your experience Kimagells. My Apollo R (now sold) had a similar problem and the dealer in Suffolk arranged for Rega to get a courier to collect it from my home. I had it back fixed from Rega within a week and complete with their service engineer's report of exactly what had been done to it and all FOC. I reckon that is pretty good service.

I think some dealers try it on re inspection charges etc.

[jammy395]

Now if only there was a nva cd player

Yes alas, 4 punters short of a CDP killer bargain.

[_D_S_J_R_]

[de-cloaks]

Rega have excellent service and if any issues cannot easily be sorted, a call to the factory is ALL you need to do! They will deal directly if you ask them nicely - ask Alphafan here... the Edinburgh dealer didn't know you from Adam, so would have a stock service policy-cum-handling charge, even if Rega fixed it for nothing!

Paul Darwin's a good guy and will help as much as possible to sort customers out (I all but worked with him in my Listen Inn days and trust him to do the right thing)

[re-cloaks]

[Dr Bunsen Honeydew]

It is simple, it is nothing to do with Rega. ALL hi-fi retailers are crooks who will stitch you up any way they can.

[jammy395]

It is simple, it is nothing to do with Rega. ALL hi-fi retailers are crooks who will stitch you up any way they can.

True........They must rip you off, it is the nature of the beast, they need your slurp to exist.
Sooner they all become extinct the better for us all.